|This photo of the elderly woman crawling down the stairs has caused outrage|
A passenger on board the Fiji Airways flight, Peter Tripp, took photos of the incident and posted it on Facebook.
“Getting off my flight from Fiji. I was shocked to see how this Fijian lady was treated.
“Ground staff just watched on as the crew tried to help her crawl and edge her way down each flight of stairs.
“Hello ....there is a duty of care here and it is not the crews duty to do this. Old school days... once the door is opened the passengers are handed to ground staff.
“There are legal consequences here and if she accidentally fell, the crew would have lost their jobs and the airline sued for damages.
|The Captain watches in disgust?|
“Not hyping this up.I said 'no they bring them down on a lift truck if they are wheel chairs passengers'."
“I got up to say something to the ground staff and was quickly reminded by wifey I am OLD SCHOOL and I don't work for the airlines anymore.
“Saying the least after the wheel chair passenger was wheeled onto the bus, wifey asked the Ground Controller if this passenger was a special requirement why was she not lowered down on a lift truck.
“The controller said that the wheel chair passenger should have stated that she could not walk down the stairs.
“I turned away in disgust. Did she think we were born yesterday. Wifey and I have 45 experience behind us in passenger travels and this is not the way we do things in Fiji Airways.
“Let's stop contracting Sydney Airport ground duties and put an island touch back into the "THE WAY THE WORLD SHOULD BE."
Fiji Airways managing director and CEO Andre Viljoen has responded saying “The comfort and safety of all our passengers is paramount”.
“We are aware of the unfortunate situation that occurred at Sydney Airport," Mr Viljoen said.
"We are unable to provide any further information surrounding this as we are unable to discuss individual customer matters."